Assisted with Microsoft software installation and configuration. Managed user accounts for the school network, utilizing group policies to ensure consistent access and security settings. Worked closely with IT staff to troubleshoot and resolve technical issues, ensuring smooth operation of the school’s technology infrastructure.

Assisted with Apple device setup and configuration, including software installation and troubleshooting. Managed user accounts for the school network, utilizing group policies to ensure consistent access and security settings. Managed the schedules of 17 staff members, adding and dropping shifts as necessary for employees’ availability. Worked closely with IT lead and staff to ensure the smooth operation of the school’s technology infrastructure.